Question 1

What is MoveOS?

Accepted Answer

MoveOS is a comprehensive operating system for moving companies. It combines CRM, operations, finance, logistics, AI-powered intake, pricing engine, marketplace, and workforce tools into one unified platform designed specifically for the moving industry.

Question 2

How do I sign up for MoveOS?

Accepted Answer

You can sign up for a free 30-day trial on our website. No credit card is required to get started. Simply click "Start Free Trial" and follow the onboarding steps to set up your account.

Question 3

Is there a free trial available?

Accepted Answer

Yes! We offer a full-featured 30-day free trial with no credit card required. During the trial, you have access to all features so you can fully evaluate MoveOS for your business.

Question 4

How long does it take to set up MoveOS?

Accepted Answer

Most companies are up and running within a few hours. Our guided onboarding process walks you through the essential setup steps, and our team is available to help with data migration and configuration.

Question 5

What modules are included in MoveOS?

Accepted Answer

MoveOS includes 12 core modules: CRM, Estimating, Pricing, Dispatch, Fleet, Field (mobile worker app), Invoicing, Accounting, Storage, Compliance, Marketplace, and Workforce management. Each module is designed to work seamlessly together.

Question 6

Is there a mobile app for field workers?

Accepted Answer

Yes! Our Field App is a dedicated mobile application for your workers. It includes job details, navigation, time tracking, packing lists, photo documentation, customer signatures, and real-time communication with the office.

Question 7

Does MoveOS integrate with other software?

Accepted Answer

MoveOS integrates with popular tools including QuickBooks, Xero, Google Calendar, Outlook, payment processors like Stripe and PayPal, and various mapping services. We also offer an API for custom integrations.

Question 8

Can MoveOS handle international moves?

Accepted Answer

Absolutely. MoveOS includes a Compliance module specifically designed for international moves, handling customs documentation, permits, and regulatory requirements across different countries.

Question 9

What pricing plans are available?

Accepted Answer

We offer three main plans: Starter for small teams, Professional for growing companies, and Enterprise for large organizations. Each plan includes different feature sets and user limits. Visit our pricing page for detailed comparisons.

Question 10

Is there enterprise pricing available?

Accepted Answer

Yes, we offer custom enterprise pricing for large organizations with specific needs. Enterprise plans include dedicated support, custom integrations, SLA guarantees, and volume discounts. Contact our sales team for a quote.

Question 11

Can I change my plan later?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. When upgrading, new features are available immediately. When downgrading, the change takes effect at your next billing cycle.

Question 12

What is your cancellation policy?

Accepted Answer

You can cancel your subscription at any time. Your account will remain active until the end of your current billing period. We offer data export tools so you can take your information with you.

Question 13

How is my data secured?

Accepted Answer

We use enterprise-grade security including AES-256 encryption at rest, TLS 1.3 for data in transit, role-based access controls, and regular security audits. We are GDPR compliant and pursuing SOC 2 certification.

Question 14

Is there an API available?

Accepted Answer

Yes, MoveOS provides a comprehensive REST API for custom integrations. API access is available on Professional and Enterprise plans. Documentation and API keys are provided in your account settings.

Question 15

Can I import my existing data?

Accepted Answer

Yes, we support data import from CSV files, spreadsheets, and many popular moving software platforms. Our team can assist with complex migrations to ensure a smooth transition.

Question 16

Can I export my data?

Accepted Answer

Absolutely. You can export your data at any time in standard formats (CSV, PDF). We believe in data portability and make it easy to access your information.

Question 17

How do I contact support?

Accepted Answer

You can reach our support team via live chat in the app, email at support@moveos.io, or phone during business hours. Enterprise customers have access to a dedicated account manager.

Question 18

Do you offer training?

Accepted Answer

Yes! We offer comprehensive training resources including video tutorials, documentation, webinars, and live training sessions. Enterprise customers receive personalized onboarding and training programs.

Question 19

Where can I find documentation?

Accepted Answer

Our help center at help.moveos.io includes detailed documentation, tutorials, best practices, and FAQs. The documentation is searchable and regularly updated with new features.

Question 20

What are your support hours?

Accepted Answer

Standard support is available Monday-Friday, 9 AM - 6 PM in your local timezone. Enterprise customers have access to 24/7 priority support with guaranteed response times.

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